tg99's commitment to safe and responsible
gaming
Enjoy entertainment in a controlled way — our tools, support, and guidelines help you build healthy gaming habits.
Why responsible gaming matters
tg99 is a safe and trusted entertainment platform for players in Bangladesh. We believe gambling should be a source of enjoyment — never a cause of financial pressure or emotional distress. That is why we place the protection and well-being of every player as our top priority.
Our platform is for those aged 21 and above only. Opening an account or playing as a minor is strictly prohibited. We protect your information and funds through SSL encryption and fair play.
Responsible gaming is not just about following rules — it is a mindset. When you play within a set budget, for a set amount of time, and with clear goals, the experience is most enjoyable. tg99 provides several practical tools to help you set those boundaries.
Our protection tools
tg99 provides these tools so players can stay in control of their own experience.
Set Deposit Limits
You can set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it cannot be reduced within that period — this helps you keep your budget under control.
Session Time Limits
Set how long each gaming session lasts. Once the set time is up, you will be automatically warned or your session will end, reducing the chance of playing too long.
Self-Exclusion
If you feel gaming is getting out of control, you can lock your account for a set period (from 30 days up to long-term). Logging in will not be possible during this time.
Time-Out
A lighter option than self-exclusion. Suspend your account for anywhere from 24 hours to a few weeks, clear your head, and come back refreshed.
Gaming History Review
You can view your complete history of deposits, withdrawals, and gameplay in your account. This is very useful for understanding your own patterns — transparency is the first step toward awareness.
24/7 Support Access
Contact our support team at any time via live chat or email. They will help you choose the right tools and refer you to professional advice if needed.
Good habits for healthy gaming
Keep the following habits in mind for an enjoyable experience at tg99. Each habit may seem small, but makes a big difference over time.
- Set a fixed budget before you play and do not go over it.
- Never think of gambling as a source of income — it is entertainment.
- Do not place more bets to try to win back money you have lost.
- Take regular breaks during play and focus on other activities.
- Do not play while under the influence of alcohol or medication.
- Avoid playing when you are in a negative mood or feeling stressed.
- Always prioritise spending time with family and friends.
How gaming limits work
At tg99 the minimum deposit is just ৳100 and the minimum withdrawal is ৳500. These limits give you the option to play with smaller amounts, which helps with budget management.
Warning signs of problem gambling
If you notice these signs in yourself or someone close to you, it is important to act right away. Being aware early makes it much easier to keep the situation under control.
- Repeatedly placing larger bets to try to win back lost money.
- Hiding or lying to family or friends about your gambling.
- Work, studies, or important relationships being harmed because of gambling.
- Trying to stop gambling but repeatedly returning to it.
- Playing beyond your set budget by taking on debt or borrowing money.
- Feeling restless, irritable, or anxious when you cannot gamble.
- Thinking about gambling every day and being unable to get it off your mind.
- Using gambling to cope with stress, frustration, or loneliness.
Assess yourself
Ask yourself the questions below. If most of your answers are "yes", please talk to our support team.
If even a few of these questions get a "yes" answer, check the support section below — we are here for you.
Support and contact
If you are struggling, do not try to handle it alone. The tg99 support team is always here for you.
Live Chat Support
24/7 live chat support is available at tg99. Talk to our support team in Bengali or English at any time of day or night. If you need help with self-exclusion or setting limits, you will get immediate assistance.
Email Support
Email us at [email protected] for anything related to responsible gaming — our team provides support in both Bengali and English.
Account Protection
To set limits, take a time-out, or activate self-exclusion on your account, go directly to Settings or let us know via live chat — we will act quickly.
Professional Advice
If you feel your gambling problem is becoming serious, talk to family and trusted friends, and seek advice from a mental health professional if needed. Our support team is always ready to point you in the right direction.
Frequently Asked Questions
Find answers here to the most common questions about responsible gaming.
Enjoy responsibly with confidence
Play safely at tg99 — enjoy your favourite games within healthy limits. Whenever you need support, we are here.