tg99 Privacy Policy

tg99 is a secure and reliable online casino and sports betting platform operated for players in Bangladesh. We believe that protecting your personal information is a fundamental right and an inseparable part of our service.

This Privacy Policy explains how tg99 collects, uses, stores, and where necessary shares your personal information with third parties. By using our website, you are considered to have agreed to the terms of this policy.

This policy applies to all tg99 services, products, and digital channels — whether the website or any other channel. We may update this policy from time to time and will endeavor to notify you after each change.

To operate the tg99 platform properly and provide you with a better service, we may collect the following types of information:

2.1 Information You Provide Directly

When you create an account or use our services on tg99, the information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Email address and phone number
• Username and password
• Payment information (bKash, Nagad, Rocket, or bank account number — only the necessary details)
• National ID card or passport details (for identity verification)
• Correspondence address

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Browsing activity and click data
• Session log data
• Information collected through cookies and similar technologies

2.3 Transaction & Gaming History

Details of your financial transactions and gaming activity on tg99 are stored on our servers. This includes deposit and withdrawal amounts, betting history, and records of bonus claims.

tg99 uses your information only for the legitimate purposes listed below. We never sell information to third parties for unnecessary purposes or without your permission.

• Account Management: To create, verify, and keep your account active, and to ensure secure login.
• Payment Processing: To manage your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
• Service Improvement: To analyze your usage patterns and further enhance the gaming experience.
• Security: To prevent fraud, protect your account, and safeguard data through SSL encryption.
• Customer Support: To resolve your issues quickly through 24/7 live chat and email.
• Legal Compliance: To maintain records required to comply with applicable laws and regulations.
• Bonuses & Promotions: To properly deliver and manage offers applicable to you, such as the 150% welcome bonus.
• Communication: To inform you of important updates, security notices, and account-related information.

tg99 follows the highest industry-standard security measures to protect your information. All information stored on our servers is secured with SSL (Secure Socket Layer) encryption technology.

4.1 Technical Security Measures

• 256-bit SSL encryption for all data transfers
• Firewall and intrusion detection systems
• Regular security audits and vulnerability assessments
• Two-Factor Authentication support
• Tokenization technology for payment information

4.2 Administrative Security Measures

• Only authorized personnel can access information on a need-to-know basis
• Regular privacy training for staff
• Strict internal policies followed for data processing

4.3 Data Retention Period

Your personal information is retained for as long as your account is active or as needed to provide the service. Even after account closure, certain specific information may be retained for the legally required period to meet legal obligations and resolve disputes.

The tg99 website uses various types of cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Essential for our platform to function correctly. Disabling these will prevent many features from working.
• Performance Cookies: Used to understand how you use the website and to improve the quality of our service.
• Functionality Cookies: To remember your preferences and settings, such as language preference.
• Session Cookies: Automatically deleted when you close your browser.

5.2 Cookie Controls

You can manage cookies through your browser settings. However, please note that disabling essential cookies may prevent some tg99 services from working correctly.

tg99 may share your information with third parties in limited and specific circumstances. We always share only the minimum necessary information.

6.1 Payment Providers

Necessary payment information is shared with bKash, Nagad, Rocket, and banking partners to process your financial transactions. These providers follow their own privacy policies and operate under data protection agreements with us.

6.2 Legal Authorities

We may be required to provide relevant information in response to lawful legal orders, court directives, or requests from regulatory bodies. In such cases, we always comply with applicable law.

6.3 Security Partners

Limited information may be shared with trusted security firms to prevent fraud and ensure cybersecurity.

6.4 Business Transfers

If tg99 ever undergoes a business merger, acquisition, or sale of assets, user information may form part of the transferred assets. Users will be notified in advance in such cases.

As a user of the tg99 platform, you have several important rights over your own information. We fully respect these rights.

7.1 Right to Access Your Information

You can request at any time to find out what information we hold about you. We will provide a complete summary of the information in your account.

7.2 Right to Correct Your Information

If any of your information is incorrect, you can contact us to have it corrected. Keeping accurate and up-to-date information helps maintain uninterrupted service.

7.3 Right to Delete Your Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained to meet legal obligations or in cases of ongoing disputes.

7.4 Right to Restrict Processing

In certain specific circumstances, you may request that processing of your information be restricted — for example, while the accuracy of the information is in dispute.

7.5 Right to Data Portability

You may receive your personal information in a structured, commonly used format.

To exercise any of the above rights, please contact our support team. We will process your request promptly.

tg99 strictly enforces a policy of preventing minors from gambling. Our services are for individuals aged 21 or older only.

We do not knowingly collect any information from minors. If we become aware that a minor has used our platform, we will immediately close that account and delete any information collected.

We request parents to take appropriate measures to ensure their children do not access our platform. Parental control software may be used for this purpose.

tg99 may update this Privacy Policy from time to time. Amendments may be made due to changes in services, adoption of new technologies, or legal requirements.

If any significant changes are made, we will notify you through one or more of the following methods:

• By sending a notice to your registered email address
• By posting a clear notice on the website
• By informing you of the updated policy at the time of login

If you continue using tg99 after the updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend visiting this page regularly.

The "Last Updated" date shown at the top of this page always indicates the most recent date of any change.

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. The tg99 support team is available seven days a week, 24 hours a day.